Legal
These Terms of Service (the “Terms”) are a binding agreement between DynaLake LLC (“DynaLake,” “we,” “us”) and you, the person or business that creates an account, places an order, or uses our services (“you” or “Customer”). By checking “I agree,” creating an account, submitting an order, or using the Services, you accept these Terms.
If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not create an account or order Services.
DynaLake is a managed network service provider. Depending on what you order in the storefront or in a separate written agreement, the “Services” may include:
A signed Service Agreement or an accepted storefront order (including package, quantity, address, and price shown at checkout) is part of these Terms. If a signed Service Agreement conflicts with these Terms on fees or scope for that engagement, the signed agreement controls for that engagement. These Terms control on acceptable use, equipment, data policy, non-payment, and collections unless the signed agreement expressly says otherwise.
You must be at least 18 years old and able to enter a contract. Provide accurate information at signup and keep it current (legal name, company name, email, phone, billing, and site addresses). You are responsible for your account, passwords, and everyone who uses the Services under your account.
We may refuse, suspend, or close an account if we reasonably believe the information is false, the use is unlawful, or these Terms are breached.
Prices are as shown in the storefront at checkout or as stated on an invoice or Service Agreement. One-time amounts (including equipment-related charges) and recurring monthly or yearly amounts are billed as described at checkout. Yearly billing, if selected, is prepaid as offered (for example, eleven months billed for twelve months of service).
One-time storefront charges (including amounts shown for hardware or kits) pay for configuration, enablement, shipping, and the lease of DynaLake Equipment for the contract term you select. They do not sell Equipment or transfer title, ownership, or any security interest to you or to the site. See Section 6.
If an invoice or recurring charge remains unpaid, DynaLake may take the following steps. Days are counted from the original due date. We may give courtesy notices, but we are not required to do so before acting.
We may skip or shorten this schedule if we reasonably believe there is fraud, chargeback abuse, or a violation of the acceptable-use rules in Section 8. Those violations may result in immediate suspension or termination.
Degraded or disrupted service does not pause billing. Amounts already due remain due.
You authorize DynaLake to use information we gather at signup, at checkout, during service, or otherwise — including your name, company, email, phone, billing and site addresses, payment method tokens we lawfully hold, account activity, and equipment records — to bill you and to collect unpaid invoices.
That includes contacting you, reporting to credit or commercial reporting agencies where permitted, and assigning the debt to collections agencies, attorneys, or other third parties. You are responsible for reasonable collection costs, including agency fees and attorneys’ fees, to the extent allowed by law.
“Equipment” means gateways, access points, switches, 5G or Starlink hardware, power supplies, mounts, and other gear DynaLake places at a site, including extras added later.
No sale. DynaLake does not sell Equipment and does not transfer ownership, title, or any security interest in Equipment to you, your company, or the site. Equipment is leased to you for the contract term you agree to and select at checkout (month-to-month, yearly, or as otherwise stated on the order). You may use the Equipment at the designated site only while your account remains in good standing — meaning invoices and recurring charges are paid when due and the account is not suspended or terminated for non-payment or breach.
When the lease or Service ends — including termination after 90 days of non-payment — you must return all Equipment, packed reasonably, to the address we specify, at your expense unless we agree otherwise, so that we receive it within the 120-day window in Section 4 (or within 30 days of any other termination date we give you).
Equipment must be returned in working order, with power supplies and accessories, ordinary wear excepted. Missing, damaged, or non-working Equipment will be charged at replacement or repair cost. Failure to return Equipment after 120 days of non-payment (or after the return deadline we set) will be invoiced at then-current replacement value, due immediately. That charge is for unreturned leased property; ownership stays with DynaLake, which may still retrieve the Equipment.
Optional cellular (5G / LTE) and Starlink paths are backup or supplemental connectivity. Marketing or plan language that says “unlimited data” does not mean unconstrained full-speed use with no policy.
What “unlimited” means here: we do not set a hard disconnect solely because you reached a gigabyte cap. We do set a full-speed allotment. After that allotment, we may slow the path and restrict which traffic is allowed.
We may apply similar shaping if a site’s use threatens network stability, violates these Terms, or falls under the non-payment schedule in Section 4.
You may use the Services and Equipment only for lawful business (or lawful personal) purposes. You will not use, and will not allow anyone to use, DynaLake-provided Equipment, credentials, addresses, websites, or network access to:
We may monitor, filter, suspend, or terminate immediately for suspected violations, and we may preserve and disclose information to law enforcement or rights holders when we believe in good faith that we are required or permitted to do so. You will cooperate with lawful requests.
You are responsible for your users, guests, and downstream networks. A violation by anyone using your site or account is a violation by you.
You retain your content and are solely responsible for it. You grant DynaLake a license to host, copy, and display that content to provide the Service. You will not host illegal material. We may disable a site that violates Section 8 or a valid takedown notice. We do not guarantee backups; keep your own copies. Domain, SSL, and DNS depend on registrars and public networks we do not control. Website design is delivered as scoped at order; extra rounds or features may be billed separately.
Radar is a research and outreach tool with plan limits. You must use it in line with anti-spam, telemarketing, and privacy laws. We do not guarantee leads, conversions, or ranking. You will not attempt to scrape, overload, or reverse engineer the product beyond its intended interface.
Advice and custom work are professional services, not a warranty of a particular business result or of uninterrupted connectivity at a site we have not been engaged to manage.
Unless a signed agreement states a specific SLA, Services are provided on a commercially reasonable-efforts basis. We do not warrant uninterrupted or error-free connectivity, hosting, or software.
Services depend on third parties: last-mile ISPs, cellular carriers, SpaceX/Starlink, Ubiquiti and other manufacturers, cloud providers, payment processors, and power utilities. Their outages, policy changes, coverage, and hardware defects are not DynaLake breaches. Manufacturer and carrier warranties, if any, are between you and that party except for Equipment we own and replace under these Terms.
DynaLake Services are not a certified alarm, fire, or 911 / NG911 system unless we agree in a separate writing. Do not rely on them as the sole path for life-safety or emergency communications.
You will provide suitable power, grounding, mounting, and (where you supply it) a working primary internet circuit. Indoor coverage, outdoor weather, and construction materials affect Wi‑Fi; we design reasonably, not as a guarantee of every square foot.
We collect account, billing, site, support, and telemetry data needed to sell, deliver, secure, and bill the Services. We may use that information for operations, fraud prevention, and collections as described in Section 5. Because we manage Equipment, we may receive management metrics, connection logs, and similar operational data. We do not sell your content as a product. We may use subprocessors (hosting, email, payments, shipping, collections) under appropriate contracts.
Electronic clickwrap (checkbox plus timestamp, account, and TOS version) is a valid signature for these Terms.
Recurring Services continue month-to-month or year-to-year as ordered until terminated. Either party may terminate recurring Services with at least thirty (30) days’ written notice (email is enough), except:
After termination we may delete hosted data after a commercially reasonable period. Retrieve your content before then.
EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICES AND EQUIPMENT ARE PROVIDED “AS IS.” DYNALAKE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DYNALAKE’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICES OR THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST BUSINESS, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THEY WERE POSSIBLE.
You will defend and indemnify DynaLake and its owners, employees, and contractors against claims, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your users, your premises, your breach of these Terms, or your unlawful use of the Services or Equipment — including illegal material, terrorist support, and intellectual-property claims.
Questions: hello@dynalake.net.
